Plan and Architect

EMC-ESMIT : Establishing Service Management for ITaaS

Overview

Service Management Overview; Service Management Planning; Service Management Considerations; Service Management Front Office; Service Management Back Office; Measuring Success and Planning for the Future.

Discuss service management business drivers and benefits
Discuss ITaaS transformation program planning and outcomes
Define service management terminology and lifecycle
Apply a practical approach to the phases of the service lifecycle from a front and back office perspective
List measures of success and plan for the future

What You'll Learn

Gain in-depth knowledge of the critical roles and strategies for establishing a service management front office to support the development of services. Review the foundational back office processes to understand the operational framework necessary to support the delivery of services. Throughout the course, lab exercises, case studies and real world examples will reinforce concepts of service management design and implementation.

Who Should Attend

Benefits those responsible for design, development, and implementation of services management strategy within their organization.

Prerequisites

N/A

Learning Journey

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Module 1: Service Management Overview

Define service management business drivers
Summarize the benefits of service management
Discuss essential service management concepts and the service life-cycle
Discuss the transformation framework of ITaaS from a service

Module 2: Service Management Planning

Discuss the ITaaS program for establishing service management
Discuss the program initiation steps and program strategy
Discuss IT maturity model and baseline
Review sample program structure and essential work streams
Discuss program implementation considerations and outcomes

Module 3: Service Management Considerations

Discuss popular IT management frameworks
Explain the service lifecycle used for this course
Discuss the aspects of service lifecycle within the ITaaS framework
Review sample services and introduce the chosen service for this course

Module 4: Service Management Front Office

Discuss components of the Strategy phase of the service lifecycle
Discuss components of the Design phase of the service lifecycle

Module 5: Service Management Back Office

Discuss components of the Build phase of the service lifecycle
Discuss components of the Launch phase of the service lifecycle
Discuss components of the Operate phase of the service lifecycle

Module 6: Measuring Success and Planning for the Future

List contributors and methods used to determine and quantify service success.
Discuss measuring and reporting attributes and capabilities
Discuss the impact of emerging trends on Service Management

<p>This course is not associated with any Certification.</p>

Frequently Asked Questions (FAQs)

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EMC-ESMIT : Establishing Service Management for ITaaS

What You'll Learn

Who Should Attend

Prerequisites

Learning Journey

Frequently Asked Questions (FAQs)

Keep Exploring

Course Curriculum

Training Schedule

Exam & Certification

Frequently Asked Questions

Improve yourself and your career by taking this course.

More Courses By DELL-EMC

Ready to Take Your Business from Great to Awesome?

Request More Information